Extonify Support

Get help with an Extonify plugin, report a technical problem, or ask about custom WordPress and WooCommerce development.
Email: [email protected]
Response time: Usually within one to two business days, Monday to Friday.

WHAT PLUGIN SUPPORT COVERS

Installation and activation questions · configuration guidance · confirmed plugin bugs · WordPress and WooCommerce compatibility problems · Checkout Block compatibility · documentation questions · accessibility or usability issues · feature suggestions.

Links to the official WordPress.org support forums will be added here as each plugin is published.

[email protected]

WHAT TO INCLUDE IN YOUR REQUEST

The Extonify plugin name and version
Your WordPress version
Your WooCommerce version, where relevant
Your PHP version
A clear description of the problem
The steps that reproduce it
What you expected to happen, and what happened instead
Screenshots or error messages
Whether the issue continues after clearing page, server, object and browser caches

The more clearly a problem can be reproduced, the faster it can be investigated.

Protect sensitive information
Please do not send administrator or hosting passwords, database credentials, payment gateway details, shipping carrier API keys, private access tokens, or unredacted customer information.
Remove or hide personal and confidential data from screenshots and logs before sending them. Where temporary access is genuinely needed, create a temporary account with only the permissions required and delete it once the work is finished.
Free plugin support
Free support generally covers confirmed bugs, basic configuration guidance, compatibility investigation, documentation clarification, and review of feature requests.
It does not automatically include custom development, whole site troubleshooting, changes to unrelated third party plugins, theme redesign, server administration, malware removal, or guaranteed emergency response.
Paid development and customization
Paid work is available for custom plugin development, WooCommerce plugin customization, Cart and Checkout Block work, shipping carrier and API integrations, plugin conflict resolution, theme customization, maintenance, and performance troubleshooting.
Include a clear description of the result you need when asking for a quote.
Reporting a security issue
Please do not publicly disclose a possible vulnerability before we have had a reasonable chance to investigate it. Email the details privately to [email protected], including the affected plugin and version, reproduction steps, and the potential impact.

How It Works

NEED HELP WITH YOUR WORDPRESS PLUGIN?

Contact Extonify for help with our WordPress and WooCommerce plugins, technical questions, or plugin support. Our team will review your enquiry and get back to you.

Contact Our Team
Tell us about your WordPress or WooCommerce plugin question, the issue you are facing, or the support you need.
Share Your Details
Provide the relevant information about your plugin, website, or issue so our team can understand your request.
Get Support
Our team will review your enquiry and respond to help you with your WordPress or WooCommerce plugin.

Support