LAST UPDATED : SEPTEMBER 10, 2026

This Privacy Policy explains how Extonify collects, uses and protects information when you visit extonify.com, contact us, request support, or use an Extonify WordPress plugin.

YOUR RIGHTS

Depending on your location you may have the right to request access, correction, deletion, restriction of processing, a portable copy of your information, or to withdraw consent. We may need to verify your identity before completing a request.

[email protected]

SERVICES PROVIDERS

We rely on providers for hosting, email delivery, contact forms, spam prevention, security monitoring and backups. They process limited information only as needed to deliver their service.

THIRD PARTY SERVICES

Extonify uses third party services where necessary to host the website, deliver emails, process contact form submissions, and protect against spam. These services may process limited information required to provide their functionality. We only describe services that are actually used on our website.

  • Information security

    We use reasonable technical and organizational measures to protect information. However, no website, email system or internet transmission can be guaranteed to be completely secure.

  • International processing

    Extonify and its providers may process information in countries other than your own. Where required, reasonable safeguards are applied.

  • Children’s privacy

    Extonify’s website, plugins and services are not directed to children, and we do not knowingly collect personal information from children through this website.

  • External links

    The site links to WordPress.org, WooCommerce, documentation sites and other third party resources, which operate under their own privacy policies.

  • Changes to this policy

    This policy may be updated when our website, plugins, providers or legal obligations change. The revision date at the top always reflects the latest version.

  • Cookies

    Extonify uses cookies that are necessary for website security, form functionality and essential features. At launch we do not use advertising or non essential analytics cookies. If that changes, this policy and the site’s consent controls will be updated.

INFORMATION WE COLLECT

When you contact us or submit our form, we may receive your name, email address, the nature of your enquiry, and any details, screenshots, logs or files you choose to upload. Please remove passwords, payment details, API keys and customer information before uploading anything.

Our hosting provider may also process limited technical information needed to deliver and secure the site: IP address, browser and device details, pages requested, access time, referring page, and security logs.

  • DATA RENTENTION

    Enquiry and support records are kept only as long as reasonably necessary to respond, maintain business records, resolve disputes and meet legal obligations. Uploaded files are deleted once the related enquiry is closed.

    Hosting and security logs follow the provider’s own retention periods.

  • LEGAL BASES

    Where data protection law requires a legal basis, Extonify processes information on one or more of the following grounds: your consent, the need to respond to your request or perform an agreed service, our legitimate interests in operating, securing and improving the website and services or compliance with a legal obligation.

  • HOW WE USE INFORMATION

    To respond to enquiries and support requests, investigate bugs and compatibility problems, provide requested development services, improve our website, documentation and plugins, prevent spam and abuse, maintain necessary business records, and meet legal obligations. We do not sell personal information.

PLUGIN DATA

By default, Extonify plugins are designed to store the data they manage locally on the website where they are installed.
Addresses saved with our plugins are stored locally on the merchant’s own WordPress site and are never transmitted to Extonify or any external service.

Where a future plugin must communicate with an external provider for example a shipping carrier, payment provider or AI service its listing and documentation will explain that connection before installation.

The owner of each WordPress site controls the information stored there and is responsible for their own privacy, retention, export and deletion practices. This policy does not replace the privacy policy a merchant must publish for their own store.


    Max 1 MB. Screenshots, error logs or a short brief. Please remove passwords, API keys and customer data first.